The way forward for the Cutting Tools Sector is to develop closer collaborative relationships with industry partners and customers combined, which will enable companies like Kyocera SGS to offer high value solutions that meet the expectations and demands of the Aerospace machining sector in the medium and long term.
The KYOCERA SGS European Tech Hub in Wokingham, Berkshire, is a perfect example, as it represents a significant investment into a proactive, rapid response manufacturing optimisation hub, which is continuingly being tailored to each of our customer’s unique needs. Here we optimise processes for and with the customer, steering us all to achieve extreme levels of efficiency and global competitiveness.
Our goal is to offer a collaboration point for our partners and customers to develop joint solutions, making it easy when it’s challenging.
With a deep understanding of the role our company plays in the Manufacturing Industry and a clear and compelling vision of the future, our leaders come in all shapes and sizes, with different skills and qualities, which once combined, make Kyocera SGS a successful business capable of delivering top standards of quality and customers fulfilment.
This is the team watching our bottom line, controlling the resources that come in and leave our organisation on a transaction by transaction basis.
More importantly, they are in charge of maintaining and improving relationships with customers and suppliers, making sure we meet their payment expectations as well as they meet ours, always keeping an eye out for money saving opportunities, how important is that?
They are also responsible for making sure our employees are paid accurately and timely, in other words, helping the team keeping their motivation up, while at the same time creating reports for budgeting, forecasting, crucial to facilitate the organisation’s decision-making process.
And the list goes on and on…
With great team spirit, the logistics team is able to achieve its daily goals and objectives in a professional manner.
We also ensure that every order received is accurately picked using hand held scanners and a state of the art Vertical storage unit. Orders are either consolidated for designated customer shipping days or shipped out for a next day delivery via our preferred courier.
The team are also responsible for the finished parts division at KSPTE, ensuring every tool that goes out the door has the correct label and etch on it.
For us is not just about what our customers need, but about how can we make them “thrive” through innovative machining solutions. The reason why we exist is to exceed the metalworking industry demands, by applying our extensive knowledge and expertise to assure that our customers get ahead of their competition by becoming more competitive in a relentless and dynamic industry.
We don’t expect satisfied customers but delighted customers by the quality of our products and “Total Innovation” services provided by our technical team and sales engineers on the road.
Your first point of contact is with our Customer Service Department. Our team, are delighted to assist with orders, quotes, queries and general enquiries. They can help you choose the correct tool for your requirements, although our Technical Department is available for more specialist advice.
Our CSRs are friendly, efficient and knowledgeable, and enjoy building relationships with customers so that they understand – and often anticipate - their needs.